Is any technical support available on campus?
Mater Dei Catholic will provide students with instructions and assistance in connecting their laptops to our network, as well as try to answer some basic questions. We will also provide access to the Digital Lounge HelpDesk technicians who can help students with minor problems during the school day.
However, due to staffing limitations, we are unable to provide extensive technical support and repair for your individual computer.
As was noted above in the table, we recommend that you consider purchasing an extended warranty with your computer as a hedge against future hardware or operating system issues. This is strongly suggested if the standard warranty period is one year or less for the computer you own or purchase.
How can students protect their computing device from theft or damage?
We believe students should have sturdy protective cases, and we recommend that students lock computers in their lockers when not using them. Students should also be aware of their surroundings and keep their laptops safe in their backpacks. We also encourage students to regularly back up data to a cloud-based service, such as their Microsoft OneDrive (at no cost with their educational Microsoft Office 365 account), and that they back up their personal data to their own cloud-based service (e.g., Dropbox, Google drive, Apple iCloud, etc.) or to an external storage device. Additionally, students should have a means to back up their les and software on a regular basis.
Please check with your insurance agent in regards to home-owner’s insurance or an coverage plan that covers accidental damage, liquid damage, loss/theft, and malfunctions.